Ordering a special piece is a personalized experience designed to ensure you receive the perfect timepiece.

🔹 Step 1: Submit Your Request

  • Contact us at support@frodostimepieces.com with details of the watch you’re looking for.
  • Provide specifications such as brand, model, materials, engravings, or any custom elements.

🔹 Step 2: Consultation & Confirmation

  • Our team will review availability and provide expert recommendations.
  • We’ll discuss pricing, estimated delivery time, and any customization options.

🔹 Step 3: Secure Your Order

  • Once confirmed, we will send a secure payment link.
  • A 50% deposit may be required for custom or exclusive pieces.

🔹 Step 4: Production & Delivery

  • Depending on the customization level, special orders take 4-8 weeks for completion.
  • Shipping typically takes 10-15 business days, with tracking provided.

3. Pricing & Payment

  • Prices vary based on the brand, exclusivity, and level of customization.
  • Full payment must be made before the watch is shipped.
  • We accept Visa, MasterCard, American Express, PayPal, and Bank Transfers.

4. Returns & Warranty

  • Custom orders are final sale and non-refundable, except in cases of defects or errors.
  • All special order pieces come with a 1-year warranty covering manufacturing defects.

5. Need Assistance?

We’re here to help! If you’re looking for a specific timepiece or want to explore custom options, contact us:

📧 Email: support@frodostimepieces.com
📍 Address: 1925 Harrison Ave, Apt 4G, Bronx, NY 10453-4547, USA