What is your return policy?

We want you to be 100% satisfied with your purchase. If you’re not completely happy, you may return your order within 30 days of delivery, provided that:
✔ The item is unused, unworn, and in its original packaging
✔ All accessories, manuals, and tags are included
✔ Proof of purchase is provided

How do I initiate a return?

To start a return, please contact our support team at support@frodostimepieces.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.

Do I have to pay for return shipping?

• For defective or incorrect items: We cover the return shipping cost.
• For change-of-mind returns: The customer is responsible for the return shipping fee.

What if my item is damaged or defective?

If you receive a damaged or defective item, please email us at **support@frodostimepieces.com within **7 days of delivery withphotos of the issue.free replacement or full refund.

When will I receive my refund?

Once we receive your return and inspect it, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Depending on your bank, it may take additional time for the funds to appear in your account.

Can I exchange my item?

Yes! If you would like to exchange your watch for a different model or color, please follow the return process and place a new order for your preferred item.

Are sale items eligible for returns?

All final sale items are non-refundable unless they arrive damaged or defective.