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Welcome to Frodo’s Timepieces. Below, you’ll find answers to the most commonly asked questions about our products, policies, and services. If you have any additional questions, feel free to contact us at support@frodostimepieces.com or via live chat on our website.
1. About Frodo’s Timepieces
Who are we?
Frodo’s Timepieces is a premium online store specializing in high-quality watches. We are committed to offering elegant and durable timepieces that blend craftsmanship with modern design.
Are your watches authentic?
Yes, all of our watches are 100% authentic and sourced from reputable manufacturers. Each product undergoes strict quality control before being shipped to our customers.
Do you offer a warranty?
Yes, we offer a 12-month limited warranty on all our watches, covering manufacturing defects. For more details, please check our Warranty Policy [link to warranty page].
2. Orders & Payments
How do I place an order?
Simply browse our website, select your preferred watch, and click “Add to Cart”. Proceed to checkout, enter your details, and complete the payment.
What payment methods do you accept?
We accept:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Klarna (Buy Now, Pay Later – where applicable)
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes, please contact us within 6 hours of placing your order. Once shipped, orders cannot be modified or canceled.
3. Shipping & Delivery
Where do you ship to?
We offer worldwide shipping to most countries, including the US, Canada, UK, Australia, and Europe.
How long does shipping take?
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
Processing time: 1-2 business days after order confirmation.
Do you offer free shipping?
Yes! We provide free standard shipping on all orders over $100.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order on our Tracking Page [link to tracking page].
What if my order is delayed or lost?
If your order is delayed beyond the estimated delivery time, please contact us at support@frodostimepieces.com. If an order is lost in transit, we will offer a replacement or full refund.
4. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied, you can return your watch within 30 days of receiving it for a full refund or exchange.
How do I return a product?
- Contact our support team at support@frodostimepieces.com to request a return.
- Ensure the item is unused, in original packaging, with all tags and accessories.
- Ship the item back using a trackable method.
- Once received and inspected, we will process your refund within 5-7 business days.
Are return shipping costs covered?
Return shipping is the customer’s responsibility unless the product is defective or incorrect.
5. Warranty & Repairs
What does the warranty cover?
Our 12-month limited warranty covers manufacturing defects such as:
✔ Movement malfunctions
✔ Dial or hands defects
✔ Battery failure within the first 6 months
The warranty does not cover:
✘ Accidental damage, misuse, or water damage
✘ Strap or bracelet wear and tear
✘ Unauthorized repairs or modifications
How do I claim my warranty?
Email support@frodostimepieces.com with your order number, proof of purchase, and photos of the issue. Our team will assist you with the repair or replacement process.
6. Product Information & Care
Are your watches water-resistant?
Most of our watches are water-resistant but not waterproof. Please check the product description for water resistance ratings. Avoid exposing watches to extreme conditions.
How should I care for my watch?
- Store in a dry place away from direct sunlight.
- Avoid contact with chemicals, perfumes, and detergents.
- Clean regularly with a soft, dry cloth.
7. Customer Support & Contact
How can I contact customer service?
You can reach us via:
📧 Email: support@frodostimepieces.com
💬 Live Chat: Available on our website during business hours
🕘 Business Hours: Monday to Friday, 9 AM – 6 PM (EST)
Do you have a physical store?
No, we are an online-only store, allowing us to offer premium watches at competitive prices.
If you have any other questions, feel free to reach out to our support team. Thank you for choosing Frodo’s Timepieces – where time meets elegance.